• No press releases at this time

• What is the physical address of the airport?
  

  Street Address 4100 George J. Bean Parkway Tampa, Florida 33607 USA

  Previous Street Address 5503 West Spruce Street Tampa, Florida 33607 USA

• Where is the Purchasing Office located in the Airport?
  The receptionist for the Purchasing Department is located in the lobby of the Airport Administrative Offices building on the second level across the street from the Main Terminal Red Departures.
  
  
• How can I request public records from the Hillsborough County Aviation Authority?
  
  To request public records call Hillsborough County Aviation Authority's Public Records Custodian, Linda Rotell, at (813) 870-8721, email Linda Rotell, or mail a letter to:
  

  Hillsborough County Aviation Authority
  Central Records Department
  P.O. Box 22287
  Tampa, FL 33622

  Hillsborough County Aviation Authority fulfills record requests in accordance with Chapter 119 of the Florida Statutes (Public Records Law). The Authority assesses a labor charge and a charge for copies in accordance with Section 119.07(4) of the Public Records Law.
  
  
• What is the cost for public records requested?
  
  In accordance with Chapter 119 (Public Records Law) of the Florida Statutes, HCAA charges the following fees:
  

  15¢ for each one sided copy up to 8 1/2" by 14"
  20¢ for each two sided copy up to 8 1/2" by 14"
  The charge for larger size copies is the actual cost of copying.

  If the nature or volume of public records requested to be inspected or copied pursuant to this subsection is such as to require extensive use of information technology resources or extensive clerical or supervisory assistance by personnel of the agency involved, or both, the agency may charge, in addition to the actual cost of duplication, a special service charge, which shall be reasonable and shall be based on the cost incurred for such extensive use of information technology resources or the labor cost of the personnel providing the service that is actually incurred by the agency or attributable to the agency for the clerical and supervisory assistance required, or both.

• What airlines fly in and out of Tampa International Airport?
  See the Airlines at TPA section on the website
  
  
• How can check on the latest arriving/departing flight information?
  Visit the Flight Information section of the website.
  
  

• Where can I check on the status of an arriving flight?
  Go to the Flight Information section of the website.
  
  
• Can I pick up an arriving passenger at the curbside?
  Waiting passengers can be picked up at curbside, located outside the baggage claim area. Passengers must be waiting outside for pickup; drivers cannot park or leave the vehicle unattended at any time.
  
  
• Can I go out to the gate to meet an arriving passenger? What if they are a minor or disabled person needing assistance?
  The airsides are closed to Ticketed Passengers Only. If you are meeting a disabled person needing assistance or a minor traveling alone, you may go to the airline ticket counter and request a "gate pass." Gate passes allow for one adult to meet an incoming passenger, require photo ID to obtain and are issued at the discretion of the airline.
  
  
• If I am meeting someone arriving on a flight, where can I wait to meet them?
  There is a Cell Phone Waiting Lot just south of the airport post office. Follow the over head signs as you drive onto the airport. The Cell Phone Waiting Lot also features current flight information allowing you to monitor the arrival of the incoming flight. When your passengers have retrieved their luggage and are waiting on the curbside, you may drive to the Red or Blue Arrival area and allow them to load and depart. If you arrive at the curbside and your passengers are not ready to load, you will be asked to move along and return when your passengers are ready to load and depart.
  
  For more information, please visit our Curbside Management Program page.
  
  
• If I want to meet arriving passengers as they arrive from the airside, where do I go?
  If you want to meet arriving passengers in the building, or just want to avoid the congestion of the curbside pick-up, park in the Short Term Parking Garage. The first hour is free. Take the elevators down to Level 3 and follow the signs to the airside where your party's airline arrives. You will see them when they exit the shuttle from the airside. After retrieving luggage on Level 1, take the elevators back up to your parked vehicle and depart.
  
  

What to Know When Picking People Up at the Tampa International Airport

Tampa International Airport uses a curbside management program to reduce congestion and gridlock on the arrival drives.

During peak periods, you will not be permitted to park or wait at the curbside. You may stop when your passenger(s) with their luggage are on the curb and ready to load.

Normal times for peak passenger traffic are (SUBJECT TO CHANGE – WATCH FOR SIGNAGE):

• 10:30 AM to 12:00 PM (noon)
• 4:30 PM to 12:00 AM (midnight)

To reduce confusion and congestion, we offer our patrons two options when picking up passengers:

1. Proceed to the Cell Phone Waiting Lot located behind the Post Office. When arriving at the airport, follow the signs to the Cell Phone Waiting Lot. Waiting is FREE and flight information is provided.
2. Proceed to the Short or Long Term parking garages where parking rate is free under one hour!

We do not recommend circling. It only adds to the congestion.

• Where can I check on the status of an departing flight?
  Go to the Flight Information section of the website.
  
  
• What can I use for identification?
  For a domestic flight, passengers age 18 and over must present one form of photo identification issued by a local, state or federal government agency (e.g. passport/drivers license/military ID), or two forms of non-photo identification, one of which must have been issued by a state or federal agency (e.g.: U.S. social security card). For an international flight, you will need to present a valid passport, visa, or any other required documentation. Passengers without proper ID may be denied boarding.
  
  
• Can I go to the gate with a departing passenger? What if they are a minor traveling alone or a disabled person needing assistance?
  The airsides are closed to Ticketed Passengers Only. If you are meeting a disabled person needing assistance or a minor traveling alone, you may go to the airline ticket counter and request a "gate pass." Gate passes allow for one adult to meet an incoming passenger, require photo ID to obtain and are issued at the discretion of the airline.
  
  

• What are the ground transportation options available from the airport including rates, schedule and reservation information?
  Visit the Ground Transportation section of the website for information and links to limos, taxis and bus schedules.
  
  
• Which car rental companies are located at the airport?
  Avis, Budget, Dollar, Enterprise, Hertz and Thrifty are located on the airport and do not require shuttle bus service to vehicles.
  
  
• Where can I find the latest information on roadway construction around the Airport?
  For updated information visit MyTBI.com.
  
  

• What are the current rates for on-Airport parking facilities?
  

  Economy Parking
  $1.00 per 20 minutes to a daily maximum of $9.00.
  
  Short Term Parking
  under one hour free / 0 - 60 minutes free / 61 - 80 minutes $4.00 / Each additional 20 minutes $1.00 / to a maximum of $20.00 per 24 hour period
  
  Long Term Parking
  under one hour free / 0 - 60 minutes free / 61 - 80 minutes $4.00 / Each additional 20 minutes $1.00 / to a maximum of $15.00 per 24 hour period
  
  Valet Parking
  $2.00 per half hour/$5.00 minimum, to a maximum of $24.00 per day.

  
  
• What parking options are available at the Airport?
  On-Airport parking options are: Short Term, Long Term, Economy and Valet Parking. Visit the Parking section for a complete description of fees and services.
  
  
• Can I use the non-staffed automated credit card exit lanes (Self Service) at the Short and Long Term Parking to exit if my stay is under one hour and no charge?
  Yes: All exit lanes can be used for under one hour no charge exits.
  
  
• Where can I find information on availability, height restrictions and other general questions?
  Visit the Parking section of the website or call 813/870-8790 for AMPCO Parking Systems.
  
  
• How can I reclaim a vehicle that has been impounded?
  Vehicles are automatically impounded from parking facilities after 45 days. There is a sign posting this information at the entrance of each parking facility and on the back of parking tickets.
  
  Vehicles are considered left abandoned, and are impounded immediately, if they are located on airport property anywhere other than a parking facility.
  
  Once a vehicle has been impounded, notification letters are mailed out to the owner, lien holder, and insurance company, advising them that the vehicle has been towed. The vehicle may be claimed by coming in to the Tampa Airport police department and providing proof of ownership, along with towing and storage fees.
  
  

• What are the guidelines for checked and carry on luggage, including the current list of restricted items?
  For the current list of restricted items, guidelines for locking suitcases, instructions for traveling with medications, electronics and film, please visit the website of the Transportation Security Administration (TSA). For luggage questions regarding size and weight limits, please consult your airline.
  
  
• Will the screening equipment damage my film?
  All film should be packed into carry-on luggage; it will not be affected by the screening process at the airside. Undeveloped film will be damaged if it is packed into checked luggage.
  
  
• How long will it take to get through screening?
  Airside screening times vary depending on time of day, day of the week and proximity to a holiday. During peak periods it may take up to one hour to process from ticket counter to gate.
  
  
• How early should I arrive at the Airport for a departing flight?
  Due to security procedures, most airlines will not allow passengers to check in for a flight if there is less than 30 minutes to scheduled departure time. Arriving at least 90 minutes prior to scheduled departure allows for 60 minutes to proceed through screening and arrive at the gate 30 minutes before departure. Allow additional time for dining and shopping, if necessary.
  
  
• Can I bring electronic devices such as DVD player or laptop computer onboard the aircraft?
  Yes, portable electronic devices are allowed in carry on luggage, and will be thoroughly screened at the checkpoint. For a complete list of authorized devices, please visit the Transportation Security Administration (TSA) website.
  
  

• What choices are available for food and beverage at the airport along with hours of operation and location?
  The airport offers a wide variety of concessions both at Landside and the Airsides. For complete concessions information, visit the Shops and Restaurants section of the website.
  
  
• Is there food and beverage available at the airsides (past the screening checkpoint)?
  Yes, all Airside buildings include a newsstand and snack bar. Airsides A, C, E and F have extended food court options as well as a table-service restaurant.
  
  

• Does the Airport offer Wireless Internet (WiFi) access?
  Yes, Tampa International Airport offers FREE wireless internet access in the Landside Terminal and all airside buildings. For information and assistance for using the free wireless internet access, please consult a brochure located at the information kiosks or follow the attached link to download: WiFi Brochure
  
  

Getting Connected To The TPA Free WI-FI System
provided by Tampa International Airport

• Turn your laptop or PDA on and set your WI-FI card to its basic default settings.
• Check to ensure the data encryption setting is disabled
• The network authentication should be set to open.
• Verify your laptop is configured to automatically obtain an IP address and DNS. Check this through your TCP/IP settings.
• Set the network name (or SSID) to TPA or select it from the list of available wireless networks
• Open your internet browser and you should see the TPA splash page with the terms and conditions. Please read and accept to continue. Now you're ready to access the internet and your personal or business internet-based email services.

Disclaimers

TPA is not responsible for any hardware or software issues that may arise with individual computing devices based on the given troubleshooting tips mentioned. Each individual device contains various types of hardware and software that may need further configuration changes. Please contact your hardware or software vendor for further assistance if you are still experiencing connection problems.

TPA does not filter, scan, monitor or block any traffic through this free public WI-FI system unless deemed necessary in cases of abuse or malicious intent to disrupt the service. Users assume all risk and responsibility for using this system.

TPA's FREE PUBLIC WI-FI service is not intended to create a secure environment during public use. Because this is an open public network, we recommend patrons use personal antivirus, firewall and VPN (Virtual Private Network) software on their devices if security is a concern.

FAQ's On Connecting To The TPA WI-FI system

1. I have a flashing green indicator light on my wireless card, but i still cannot connect?
• TRY RE-SEATING YOUR WIRELESS CARD OR REBOOT YOUR DEVICE.
• Some network cards may require that you manually add the SSID (Service Set Identifier) code. Follow the directions included with your particular wireless device and enter TPA as the SSID code.
• Check to ensure your computer is using a valid IP address (some device configurations may be statically set to home or business use). If it is, you must change it to dynamically obtain an IP address and then refresh or reboot your device.


2. My system is Windows 98 and I cannot connect. What else can I try?
• From the desktop, click the Start button and select Run.
• Type winipcfg in the field and click OK.
• If the PPP adapter is listed, click on the down arrow at the end of the field and select your wireless network card.
• Once your wireless device appears in the field, click the release button and then the renew button.


3. My system is Windows 2000/XP and I cannot connect. What else can I try?
• Click the Start button and select Run. Type the word "command" in the field and click OK.
• At the DOS prompt type ipconfig /all and press Enter.
• At the DOS prompt type ipconfig /release and press Enter.
• At the DOS prompt type ipconfig /renew and press Enter.


4. My system is an Apple and has an Airport WI-FI card, but I cannot connect. What else can I try?
• Select the Airport card and then the Airport program from the apple menu.
• Click on the "Settings" triangle located at the bottom left hand side of the window. This will expand the window and allow you to view detailed Airport card options.
• Look at the choose network option in the bottom half of the window. If TPA appears in this window, skip the next step. Otherwise, select the "allow selection of closed networks".
• You will now see "other" in the choose network menu. Click on "other" and enter TPA with no password. Click ok.
• The TPA splash screen should automatically come up when you open your browser.


5. Should I disable my network (LAN) card when using my wireless card? (Yes, it is recommended to disable your network card when using your wireless card to avoid driver conflicts).
• Click start, settings, network connections, right click your Local Area Network (LAN) card and then disable it.


6. When working at my place of business, I connect to my corporate network using a Proxy Server. Can I leave these settings enabled to connect to TPA's WI-FI system? (No, the proxy server settings must be disabled to access the TPA WI-FI system). Please document any existing settings before changing them.
• In Control Panel, double-click Internet Options.
• Click on the Connections tab then the LAN settings button.
• Remove the checkmark from the box labeled "Use a proxy server" and click OK.


7. Why is my system trying to connect using a dial-up connection? (It should be disabled in order to use the TPA WI-FI System).
• Go to Start, Settings, Control Panel and double-click Internet Options.
• Click on the tab marked Connections.
• Under Dial-Up Settings, record which options are selected in case you need to re-enable the dial-up connection.
• Click on the radio button next to "Never dial a connection".

• Are there designated smoking areas in the terminal?
  Smoking is permitted outside only. From the Landside Terminal, go out any exit door on Level 1, Level 2 or the Observation Deck on Level 3.
  
  
• Are there smoking areas available past the screening checkpoint?
  There are observation decks with smoking permitted at Airside A, C, E and F. Be advised, lighters are no longer allowed past the security checkpoint. Passengers are allowed to bring up to four books of safety matches beyond the checkpoint.
  
  
• Does the Airport close during inclement weather?
  The airport is never "closed". Flight operations may cease during inclement weather, but all decisions regarding cancellations, resuming operations and rebooking passengers is up to the individual airlines. In the event of an evacuation, the airport is not a shelter and is located within an evacuation zone. Residents are advised not to bring vehicles of any kind to the airport for storage.
  
  
• What hours is the airport open?
  The airport main "Landside" terminal is always open. Ticket counters are staffed typically 2 hours prior to the first scheduled departure in the morning and until the last departure in the evening. Evening staff is available at the baggage service offices until the last scheduled arrival.
  
  
• Are animals allowed in the airport, and where can I take them for "a break"?
  Only animals traveling in approved travel containers are allowed inside the airport buildings. Animals preparing for travel may be taken outside at the baggage claim level (Level 1) but owners are asked to clean up after their animals.
  
  The Airport's Rules and Regulations regarding animals states:
  No person may bring an animal into the airport except:
  • An animal to be or that has been transported by air;
  • A service animal used by disabled persons in accordance with Florida Statutes;
  • An animal which remains inside a motor vehicle at all times;
  • An animal used for law enforcement purposes; or
  • Animals authorized by the Chief Executive Officer or designee for special events.
  All animals permitted by this section must be restrained by a leash or confined and completely under control.
  
  In regards to an animal to be or that has been transported by air and is entering the terminal building, the Aviation Authority has provided further notice to the users of the Airport by placing signage at entry points leading into the terminal building advising customers that animals are not allowed inside the terminal building except service animals or animals transported by air and in traveling containers.
  
  
• Are there any places in the airport especially for children?
  There are children's play areas at Airside A,C and E - however due to security changes, is available to ticketed passengers only. All guests may visit Mindworks - a game and toy store with educational and interactive toys. Airport visitors may stop by the information kiosks located on Level 3 for information regarding art exhibits in the airport as well as the self tour program and coloring books.
  
  
• Are there any hotel accommodations at the airport?

The Marriott Hotel is a full service hotel facility attached to the airport with 295 guest rooms and services including concierge, business center, fitness room, and pool, restaurants and meeting facilities. The hotel has 15 meeting rooms of various sizes up to the Grand Ballroom which can accommodate groups of up to 900 people. There is also a shopping arcade connecting the hotel to the landside terminal on the transfer level.

For your convenience, please review the Frequently Asked Questions. If your question has not been addressed, please feel free to e-mail your inquiry to the Aviation Authority at Tampa International Airport via our inquiry form. We will respond to all comments and questions during regular business hours Monday - Friday 8:30AM-5:00PM EST.

If you need immediate assistance or Passenger Paging, please call (813) 870-8770 24 hours a day, 7 days a week.

• Phone
• Mail & Fax
• Email

Airport Information
813-870-8700

Airport Police
813-870-8760

Ground Transportation
813-870-8718

Lost and Found
813-554-1414

Passenger Paging
813-870-8770

Tour Information
813-870-8759

Mailing Address
Hillsborough County Aviation Authority
P.O. Box 22287
Tampa, Florida 33622-2287

Street Address
Hillsborough County Aviation Authority
4100 George J. Bean Parkway
Tampa, Florida 33607

Fax Number
(813) 875-6670